| Invalid email or password | Re-enter the global account credential. If uncertain, use Forgot your password. The message intentionally does not reveal whether an email exists. |
| This account does not have access to this vault | Use the vault chooser/account switcher, or ask an Admin to verify that this membership is active. |
| No vaults on the chooser | Create a new vault or accept an emailed invitation. |
| MFA code did not match | Use the current six-digit code, confirm the phone clock is automatic, or use one unused recovery code. |
| No authenticator access | Use a recovery code. If none remain, ask a Vault Admin to Clear 2FA; this resets MFA globally and requires re-enrollment. |
| Invitation invalid, expired, used, or revoked | Ask the Admin to resend. Resend invalidates the previous link and creates a new security code. |
| Security code locked | Wait 15 minutes after too many wrong invitation codes, then retry the newest code. |
| Upload rejected | Use JPEG, PNG, WebP, HEIC, or PDF, and make sure the file is not empty. JPEG, PNG, and WebP images are compressed automatically, so they rarely fail on size. HEIC and PDF files are not compressed and must be 4 MB or less — convert a large HEIC to JPEG, or reduce the PDF, and try again. |
| Cannot move out | An item without a current location must be moved in first. Choose an active destination different from the current one. |
| Bulk move rolled back | Read the per-item failures, correct every issue, and retry; the original attempt changed nothing. |
| Location/type cannot be deactivated | Default records are protected; records in use may require moving or recategorizing items first. |
| Signed out for inactivity | Sign in again. An Admin can review the vault timeout; the most restrictive timeout across your vaults applies. |
| Market price unavailable | Use Retry later. Stored item values and exact per-currency report totals remain available. |